Support email
This mailbox must be created and tested before the site is submitted for payment or platform review.
Support
Support for access, billing, privacy, and content questions.
Use the support route for website questions, concept corrections, privacy questions, accessibility issues, or paid subscription access questions once the course platform is active.
What to include
For subscription access or refund questions, include the platform used, subscriber email, receipt date, and a short description of the issue. Do not send passwords, payment card numbers, or confidential workplace content.
Response expectation
Support is intended for reasonable product, access, privacy, and content questions. Paid subscription support terms may be updated once the selected platform is live.
Support questions
Answers about support scope, required details, and professional-advice boundaries.
What support does AI Fluency for Work provide?
AI Fluency for Work support covers site access, course access where available, subscription routing, refund questions, privacy questions, and content correction requests.
What should I include in a support request?
A support request should include the page URL, subscriber email if paid access is involved, platform used, receipt reference where relevant, and a concise description of the problem.
Does support include professional advice?
No. AI Fluency for Work support does not include legal, tax, compliance, security, audit, certification, career, or implementation advice.
Is the support mailbox already required before review?
Yes. The support mailbox shown on the site should be created and tested before Stripe, Substack, or another platform reviews the product.